Reporting a Non Emergency Repair
Please contact us online by completing the Repair form below.
Please include as much detail as you can to allow us to deal with your enquiry swiftly.
Suspected Gas Leak
If you suspect the property has a gas leak or you can smell gas you must immediately evacuate the property and contact National Grid Gas Emergency Service on 0800 111 999. You then must report this issue both by email (strathlettings@hotmail.com) and phone (07388820370).
Out Of Hours Locksmith Services
If you require locksmith services outwith business hours (9:00am – 6:00pm) please use the details below –
GLASGOW
Lock & Company – 07523305297
AYRSHIRE
Morrison Locksmiths – 07716352925
In the event of an out of office hours emergency contact a trade professional and notify the office at the earliest opportunity on the next business day.
Contact Strath Lettings Today
Strath Lettings Complaints Procedure:
We pride ourselves in providing a first class service by always keeping our clients at the heart of everything we do. If however, you have any feedback or complaint please follow the guidance below.
Any complaints should be raised in writing via email in the first instance. If you have discussed any issue verbally, we request that you also put this in writing. We will endeavour to reply within 5 working days. STRATHLETTINGS@HOTMAIL.COM
If the complaint remains unresolved or you are unhappy with the way the complaint has been handled, please send a further email for the attention of Stephen Forbes (Director). Where it will be investigated within a further 5 working days.
If your complaint remains unresolved it can be raised at: (Letting)The First Teir Tribunal for Scotland, Housing and Property Chamber, 4th Floor, 1 Atlantic Quay, 45 Robertson Street, Glasgow, G2 8JB. www.housingandpropertychamber.scot
Please also see Letting agent code of practice for guidance.